Exceptions
Every late pickup, late delivery and missed appointment has one owner, one next action and one approved status for your plants.
- Loads, week of Sep 21
- 312
- Exceptions
- 23
- Owner within an hour
- 19 of 23
- Conflicting updates
- 4
moved for Hollowell
14 late pickups, 7 late deliveries, 2 missed appointments
the target is one hour
from two Quartzline people
The life of an exception
An exception that goes back from Updated to Owned gets a new approved status. It never gets a second status from a second person.
Exceptions by type
Late pickups are the largest group.
Exceptions by time to an owner
The four with conflicting updates
Action sheetPriyanka Raghunathan owns each one.
- QF-32204, late pickup at the north plantTwo updates from two people, from different information. Review the owners and the rule with the night shift on Oct 7.Escalated
- QF-32240, late delivery to a customer siteThe carrier ETA changed twice and each change went out as a separate message. One approved status goes through Marcus.In progress
- QF-32266, missed appointment at the north plantPriyanka is deciding whether the load is rebooked or rerouted, then one approved status goes out.Under review
- QF-32219, late pickup at the other plantRouting action decided by Priyanka. Marcus approves the next update.In progress