Hollowell Paper ProductsShipper account with Quartzline Freight
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Bettina KowalczykTransportation manager, Hollowell Paper Products
WorkstreamsAccessorials: 4 disputedExceptions: 4 conflicting updatesClaims: oldest 34 daysQ3 review: Oct 15

Accessorials

Every detention, layover and reconsignment charge on your loads, with its evidence set out before it is billed.

4 disputed, due Oct 94 awaiting a decision
Events in September
27

$9,840: 19 detention, 5 layover, 3 reconsignment

Disputed
4

$1,480, due Oct 9

Absorbed by Quartzline
3

$1,120, not billed to Hollowell

Evidence complete before billing
20 of 27

5 lacked a carrier arrival timestamp

From 27 events to 16 billed charges

Four await a decision, four are disputed and three were absorbed. The rest were billed and accepted.

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September in one note

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The four disputed events

Evidence pack

Load, amount and the state of the evidence. All four are owned by Marcus Ellery and due on Oct 9.

  • QF-31872, detention at the north plant dock, $260You dispute the dock appointment time. Carrier timestamps show 6 hours on site, so 4 billable hours at $65 after 2 free hours.Evidence complete
  • QF-31955, detention on the afternoon pickup, $390You dispute the plant ready time. Carrier timestamps and the plant gate log agree on 8 hours on site, so 6 billable hours at $65.Evidence complete
  • QF-32018, layover after a missed appointment at the other plant, $350One carrier timestamp is missing. The plant gate log is the proposed evidence, and you agreed gate logs count under the agreement.One gap
  • QF-32071, reconsignment of a delayed load at the north plant, $480The delivery address changed after pickup. You dispute whether the change came before pickup. The change email and the carrier invoice are attached.Evidence complete

Who decides what

  • Priyanka Raghunathan validates the factsAppointment times, carrier timestamps and messages are checked before anything is billed.
  • Marcus Ellery decides bill, absorb or disputeEach event, with the reason on the record. Absorbing a charge does not change the terms for later loads.
  • You accept or dispute, with the reasonYour response goes on the record before any invoice is issued.Oct 9
  • Quartzline finance invoices an approved chargeDetention terms: two free hours, then $65 per hour with carrier timestamps.