Open claims and what each is missing
Status as of Sep 28, 2026 Oldest claim 34 days 3 packets incomplete
The six open cargo claims on Hollowell Paper Products loads, each packet checked against the documents it needs, with what is missing, who holds it and the date the claim can be filed. Prepared by the Quartzline Freight claims coordinator for the Hollowell claims contact, Bettina Kowalczyk, Transportation manager, and for the carriers who hold the missing papers. Vashti Verhoeven, Claims specialist, decides whether a packet is sufficient to file. Issued Thursday, October 1, 2026, from records checked on Monday, September 28, 2026.
Six claims are open, with $18,300 claimed in all. Two packets are sufficient to file, one is under review, and three are incomplete. Each incomplete packet waits on an outside party: the delivery photos sit on driver phones, and the receiving dock keeps paper receipts.
| Claim | Load | Type | Claimed | Missing | Held by | Days open |
|---|---|---|---|---|---|---|
| Claim 1, damage | QF-30644 | Damage | $4,900 | Signed delivery receipt | Receiving dock, through the carrier | 34 |
| Claim 2, shortage | QF-30871 | Shortage | $3,600 | Delivery photos | Driver phone, through the carrier | 27 |
| Claim 3, damage | QF-31020 | Damage | $3,100 | Delivery photos | Driver phone, through the carrier | 21 |
| Claim 4, damage | QF-31344 | Damage | $2,800 | Nothing | Packet complete | 15 |
| Claim 5, shortage | QF-31560 | Shortage | $2,200 | Nothing | Packet complete | 9 |
| Claim 6, damage | QF-31737 | Damage | $1,700 | Nothing | Packet complete | 6 |
Claim packets and the account review
Claims are grouped by what each one waits for. Three wait for evidence (Claim 1, damage, Claim 2, shortage and Claim 3, damage), two are ready to decide (Claim 4, damage and Claim 5, shortage) and one is under review (Claim 6, damage). Read the claims waiting for evidence first, because nothing moves for them until a document arrives.
All six claims are owned by Vashti Verhoeven. The three waiting for evidence and the two ready to decide share the same date: Oct 12. Claim 6, damage is due for a decision on Oct 16.
| Group | Claims | Owner | Date |
|---|---|---|---|
| Waiting for evidence | Claim 1, damage. Claim 2, shortage. Claim 3, damage | Vashti Verhoeven | Oct 12 |
| Ready to decide | Claim 4, damage. Claim 5, shortage | Vashti Verhoeven | Oct 12 |
| Under review | Claim 6, damage | Vashti Verhoeven | Oct 16 |
How long each claim has been open
Days are counted from the day each claim was raised to Monday, September 28. A claim that ages without a document is the first to review.
Required documents and where each comes from
Every claim packet holds the same six items. Each item has one source, so the packet can be traced from the claimed amount back to the load.
Required documents for each packet
- Bill of lading and load reference. Source: the Quartzline load recorddone
- Signed delivery receipt with the exceptions noted. Source: the receiving dock, through the carrieropen
- Delivery photos of the damage or the shortage. Source: the driver, through the carrieropen
- Written notice to the carrier within the notice period. Source: Quartzline claims recorddone
- Value of the goods and the claimed amount. Source: Hollowell invoice for the loaddone
- Correspondence with the carrier and the plant. Source: Quartzline message history for the loaddone
The two open boxes are the two items missing from the three incomplete packets. Claim 1 lacks the receipt, and Claims 2 and 3 lack the photos.
What a packet status means
- Packet incomplete
- A required document is missing. The record names it and says who holds it
- Sufficient to file
- Vashti Verhoeven has decided the packet is enough to file with the carrier
- Under review
- The documents are in. Vashti is checking the values and the notice dates before deciding
- Filed
- The claim has been sent to the carrier on an approved route, and the date is recorded
- Liability and remedy
- Decided by claims staff; legal questions go to legal advisers and are not answered on this page
- Requests for documents
- Sent to carriers by Priyanka Raghunathan, each with a due date
Filing steps
Claims 4 and 5 are ready, and Claims 1 to 3 follow once their documents arrive.
- Packet checked against the six required documents
- Vashti Verhoeven decides the packet is sufficient
- File with the carrier by Oct 12: Claim 4 and Claim 5
- Collect the missing receipt and photos from the carriers by Oct 12
- Decide whether to file Claim 6 by Oct 16
- File Claim 4, damage, with the carrier. Owner: Vashti Verhoeven, by Oct 12open
- File Claim 5, shortage, with the carrier. Owner: Vashti Verhoeven, by Oct 12open
- Receive the signed delivery receipt for Claim 1 from the carrier. Owner: Priyanka Raghunathan, by Oct 12open
- Receive the delivery photos for Claims 2 and 3 from the carrier. Owner: Priyanka Raghunathan, by Oct 12open
- Decide whether to file Claim 6 after checking the values and the notice dates. Owner: Vashti Verhoeven, by Oct 16open
- Decide that Claims 4 and 5 are sufficient to file. Owner: Vashti Verhoeven, donedone
How many packets are ready
Open claim packets sufficient to file: 2 of 6
The third-quarter account review on Oct 15 will count nine claims for the quarter. Six of them are the open claims on this page.
- Vashti VerhoevenClaims specialist, Quartzline Freight, decides sufficiency and filing
- Priyanka RaghunathanOperations manager, Quartzline Freight, requests the missing items from carriers
- Bettina KowalczykTransportation manager, Hollowell Paper Products, claims contact