The quarter at a glance
Review Thursday, October 15, 2026 48 of 71 accessorials at the north plant Two weeks of July have no carrier data
The third-quarter 2026 review of the Hollowell Paper Products managed account: loads, on-time delivery, accessorial events and claims, one approved set of numbers, and the north plant dock window that drives most of the detention. Prepared by Marcus Ellery, Key account manager at Quartzline Freight, for the Hollowell logistics director, the plant managers and Bettina Kowalczyk, Transportation manager. Priyanka Raghunathan, Operations manager, validates the causes. Marcus approves the pack before it is released. Issued Thursday, October 1, 2026, from records checked on Monday, September 28, 2026.
Four numbers open the review. Three cover recent work: evidence before billing in September, owners within an hour in the week of Sep 21, and claim packets ready to file on Sep 28. The fourth is on-time delivery for the whole quarter.
On-time delivery rose each month: 92.8 percent in July, 93.5 in August and 93.9 in September.
| Month | On-time delivery | Accessorial events | Of which north plant |
|---|---|---|---|
| July | 92.8 percent | 21 | 14 |
| August | 93.5 percent | 23 | 16 |
| September | 93.9 percent | 27 | 18 |
| Third quarter | 93.4 percent | 71 | 48 |
The September count of 27 is the same 27 events decided in the September evidence pack. The quarter total is the sum of the three months.
Accessorials by plant and month
The north plant has more accessorial events than the other plant in every month, and its count grew from 14 in July to 18 in September. The other plant stayed at 7 in July and August and reached 9 in September.
| Plant | Accessorial events | Share of 71 |
|---|---|---|
| North plant | 48 | 68 percent |
| Other plant | 23 | 32 percent |
Detention by plant and week
Each square is one week. Darker squares mean more detention events. The two blank squares at the start of every row are weeks with no data, not weeks with no detention.
The north plant shows between 2 and 4 detention events in every week with data. The other plant shows 0 or 1.
The approved numbers
- Loads
- Truckloads moved for Hollowell from both plants, Jul 1 to Sep 28, 2026: 3,780
- On-time delivery
- Share of loads delivered inside the appointment window, third quarter: 93.4 percent
- Accessorial event
- A detention, layover or reconsignment charge raised on a load: 71 in the quarter
- Detention terms
- Two free hours, then $65 per hour with carrier timestamps
- Claim
- A damage or shortage claim on a Hollowell load: 9 in the quarter, 6 open on Sep 28
- Missing data
- Shown as blank with the reason. It is never counted as zero
- Source and period
- Each figure names its record and its dates. Any number not on this page is not approved
Causes the operations team validated
Priyanka Raghunathan checked each cause against the carrier and plant records before the pack was approved.
Detention
Most detention is at the north plant dock between 06:00 and 10:00. Of the 27 September events, 5 lacked a carrier arrival timestamp, and Bettina agreed that the plant gate log counts as evidence under the agreement. Four September events are disputed and close with Bettina on Oct 9.
Service exceptions
In the week of Sep 21, 23 exceptions were logged on 312 loads: 14 late pickups, 7 late deliveries and 2 missed appointments. Nineteen had an owner within an hour, and 4 produced conflicting updates. Marcus is now the only approver of shipper updates.
Claims
Six claims are open with $18,300 claimed in all, and the oldest is 34 days old. Two packets are sufficient to file, 3 are incomplete and 1 is under review. The two sufficient claims are due to be filed by Oct 12.
"I would rather show two blank weeks than a zero we cannot defend. Bettina can plan the dock hours on numbers that are true."
Marcus Ellery, Key account manager, Quartzline Freight
Agreed actions
Actions before and at the review
Actions and owners
- Close the four disputed accessorial events with Bettina Kowalczyk. Owner: Marcus Ellery, by Oct 9open
- File the two sufficient claims. Owner: Vashti Verhoeven, by Oct 12open
- Collect the missing receipt and photos from the carriers. Owner: Priyanka Raghunathan, by Oct 12open
- Review the exception owners and the update rule with the night shift. Owner: Priyanka Raghunathan, Oct 7open
- Hold the account review and record the north plant dock window decision. Owner: Marcus Ellery, Oct 15open
- Show July 6 and July 13 as missing data in every trend. Owner: Marcus Ellery, donedone
Actions closed: 1 of 6
Approvals
- Marcus ElleryKey account manager, Quartzline Freight, approves the pack for release
- Priyanka RaghunathanOperations manager, Quartzline Freight, validates the causes
- Bettina KowalczykTransportation manager, Hollowell Paper Products, reviews the pack and decides the dock window question