Exceptions handed over each night
Night of Sep 28, 2026 17 handed over, 15 confirmed 07:00 north plant callback missed Internal
Every active exception on the Hollowell Paper Products account at the night handoff, with its next deadline and the commitment made to the shipper, so the incoming operator confirms each one and the 07:00 callback to the north plant is not missed again. Prepared by the outgoing Quartzline Freight operator at each handoff for the incoming shift operator. Priyanka Raghunathan, Operations manager, assigns any unresolved item. Issued Thursday, October 1, 2026, for the handoff of Monday, September 28, 2026.
Seventeen active exceptions were handed over on the night of Sep 28, up from 12 on Sep 22. The count rose on most nights. The mark on the chart is the callback to the north plant by 07:00, which was missed.
Handed-over items, deadlines and commitments
The table lists the four service exceptions that produced conflicting updates to the plant, the night handoff itself and the missed callback. Priyanka Raghunathan owns all of the board records. Read the Status column first: one exception is Escalated, one is Under review, two are In progress, and the handoff record is In progress until the full week is checked on Oct 5.
| Item | Load | Plant or lane | Status | Next deadline | Commitment to Hollowell |
|---|---|---|---|---|---|
| Late pickup at the north plant, conflicting updates | QF-32204 | North plant | Escalated | Oct 7 | One approved status through Marcus Ellery |
| Late pickup at the other plant, conflicting updates | QF-32219 | Other plant | In progress | Oct 7 | Routing action as decided by Priyanka Raghunathan |
| Late delivery to a customer site, conflicting updates | QF-32240 | Other plant to customer lane 6 | In progress | Oct 7 | One approved status for the two ETA changes |
| Missed appointment at the north plant, conflicting updates | QF-32266 | North plant | Under review | Oct 7 | Rebook or reroute decision, then one approved status |
| Hollowell night handoff of Sep 28 | Night shift | Both plants | In progress | Oct 5 | Check the handoff record for a full week |
| Callback to the north plant | Night shift | North plant | Missed | Sep 29, 07:00 | Call the north plant by 07:00 |
The first five rows are the board records: four service exceptions and the night handoff itself. The table lists four of the 17 handed-over exceptions; the other 13 are on the full handoff list. The last row is the commitment that was not on any record. It is listed here so the next operator sees it as a handed-over item.
The night's deadlines
The table shows the one window that mattered on Sep 28. The callback was agreed at 22:40 and due at 07:00. Only those two times come from the record, and the confirmation window is the usual sample shift pattern.
| Time | What happened | Basis |
|---|---|---|
| 22:30, Sep 28 | The incoming operator starts confirming the handed-over list, about 90 minutes | Usual sample shift pattern |
| 22:40, Sep 28 | The callback to the north plant is agreed by phone and written on a notepad | The record |
| Until 07:00, Sep 29 | The callback window to the north plant stays open | The record |
| 07:00, Sep 29 | The callback is due and is missed | The record |
What the night showed
Handed-over exceptions confirmed by the incoming operator: 15 of 17
"If it is not in the record, the next shift does not know it exists. A notepad is not a handoff."
Priyanka Raghunathan, Operations manager, Quartzline Freight
Confirmation checklist for the incoming operator
Work through the list before you take the first call of the shift.
Confirm before you take the shift
- Read every handed-over exception and confirm its status with the outgoing operatordone
- Check that each exception has a next deadline and a named owneropen
- Read the commitments to Hollowell, and note any due before 07:00open
- Confirm the north plant commitments first, and put the call time in the recordopen
- Send updates to the plant only through Marcus Ellery, one approved status per exceptiondone
- Write every phone commitment into the record before the call endsopen
- Sign the handoff once all items are confirmed or assignedopen
- Check the handoff record for a full week. Owner: Priyanka Raghunathan, Oct 5open
- Review the exception owners and the update rule with the night shift. Owner: Priyanka Raghunathan, Oct 7open
- Make commitments a required field in the handoff. Owner: Priyanka Raghunathan, donedone
- Assign the two items without a next deadline. Owner: Priyanka Raghunathan, donedone
Shift sign-off
- Emeric DuvallNight operator, Quartzline Freight, hands over and signs the outgoing record
- Incoming shift operatorQuartzline Freight, confirms each item and signs the incoming record
- Priyanka RaghunathanOperations manager, Quartzline Freight, assigns unresolved items
- Marcus ElleryKey account manager, Quartzline Freight, approves updates to the shipper